In an effort to make it even easier fo you to log a job and to keep with announcements from us we have setup a dedicated Twitter account that links to our helpdesk. If you send a dm to indigo_support it will automatically create a helpdesk job in our system. If this is all a bit much for you don't forget you call still call 0800 955 5345, email support@indigo-group.co.uk or logon to support.indigo-group.co.uk 24 hours a day 7 days a week.

Over the past 12 Months we have taken and solved over 1600 helpdesk jobs. As part of our quality program we ask users to tell us if they are satisfied with the level of service that they receive. Between January and December 2011 we achieved a 96% satisfaction rating we are quite pleased with this but recognise that we should achieve 100% satisfaction so we working hard to improve our numbers, and will be publishing our satisfaction scores on a monthly basis during 2012.
 

Less Hype more Results

Many businesses are evaluating cloud technologies and trying to understand how they can keep their users happy and at the same time achieve the economics of scale the cloud can offer. One of the difficult issues is that we have all become used to a level of customisation and configuration that is difficult to achieve with cloud technologies.