Following on from continued growth in 2012 we are looking for great engineers to join our team. You should have experience in 2nd and 3rd line Helpdesk roles, be fully conversant with the Microsoft Server Product set especially Windows Server 2008 R2, Remote Desktop Services, SQL Server, IIS, and Exchange. The role involves building and maintaining our datacentre and providing support to our clients, and front line support team. In addition you will be responsible for liasing with third party software vendors to help add their products to our supported portfollio.

In an effort to make it even easier fo you to log a job and to keep with announcements from us we have setup a dedicated Twitter account that links to our helpdesk. If you send a dm to indigo_support it will automatically create a helpdesk job in our system. If this is all a bit much for you don't forget you call still call 0800 955 5345, email support@indigo-group.co.uk or logon to support.indigo-group.co.uk 24 hours a day 7 days a week.

Over the past 12 Months we have taken and solved over 1600 helpdesk jobs. As part of our quality program we ask users to tell us if they are satisfied with the level of service that they receive. Between January and December 2011 we achieved a 96% satisfaction rating we are quite pleased with this but recognise that we should achieve 100% satisfaction so we working hard to improve our numbers, and will be publishing our satisfaction scores on a monthly basis during 2012.